Refund & Return Policy

Our Commitment
Eligibility for Return
Non-Returnable Items
How to Raise a Return Request
Refund Process
Cancellation Policy
Contact for Returns

1 Our Commitment

At NemiParas Agro Processing LLP, we take pride in the quality of every product we supply. All our products are manufactured under FSSAI License No. 11525996000433 and undergo quality checks before dispatch.

If you receive a product that does not meet our quality standards, we are committed to resolving the issue promptly and fairly.

2 Eligibility for Return

Returns are accepted only under the following conditions:

Wrong product delivered — item received does not match what was ordered
Damaged packaging — product arrived with broken seal, torn packaging, or leakage
Manufacturing defect — product has an off smell, abnormal colour, or visible contamination
Expired product — product delivered past its printed expiry date
Return request must be raised within 48 hours of delivery with photographic evidence

⚠️ Important: As per FSSAI food safety regulations, opened or partially used food products cannot be returned unless they have a manufacturing defect. Please inspect all products at the time of delivery.

3 Non-Returnable Items

The following items are not eligible for return:

Products that have been opened, used, or partially consumed
Products damaged due to improper storage by the customer after delivery
Products returned beyond the 48-hour reporting window
Products purchased during clearance or promotional sales (if applicable)
Customised or white-label products manufactured to buyer specification

4 How to Raise a Return Request

To raise a return request, please follow these steps:

WhatsApp us at +91 78230 10085 within 48 hours of delivery
Share your order details — product name, quantity, invoice number
Send clear photographs of the product, packaging, and the defect / issue
Our team will review and respond within 24–48 business hours
If approved, we will arrange pickup or request you to send the product back at our cost

5 Refund Process

Once your return is approved:

Replacement: We will dispatch a replacement product within 3–5 business days (preferred option)
Credit note: A credit note will be issued against your account for future orders
Refund: If a refund is agreed, it will be processed to your original payment method within 7–10 business days
Refunds are processed via the same mode as the original payment (UPI / bank transfer)

✅ GST Refunds: If a GST invoice was issued, the refund will include applicable GST as per Indian GST regulations and a credit note will be issued.

6 Cancellation Policy

Orders can be cancelled before dispatch. Once dispatched, cancellation is not possible.

To cancel an order, WhatsApp us immediately at +91 78230 10085
If payment was made and order is cancelled before dispatch, full refund will be processed within 5–7 business days
Partial cancellations (for part of an order) are subject to our agreement

7 Contact for Returns

For all return, refund or cancellation queries, contact our customer care team:

WhatsApp: +91 78230 10085 (Mon–Sat, 10am–5pm)
Email: care@nemiparasagro.in

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