Shipping Policy

1 Order Processing Time

All orders are processed during business hours: Monday to Saturday, 10:00 AM – 5:00 PM. Orders placed after 3:00 PM or on Sundays and public holidays will be processed the next working day.

• Order confirmation is sent via WhatsApp after payment is received
• Processing time: 1–2 business days from order confirmation
• Custom or large bulk orders may require 3–5 business days for preparation

2 Packaging Standards

All products are packed using food-grade packaging materials sourced from certified vendors, ensuring hygiene, freshness, and compliance with FSSAI packaging standards.

• Inner packaging: food-grade pouches / jars with tamper-evident seals
• Outer packaging: corrugated boxes for safe transit
• Fragile products (pickle jars) are bubble-wrapped and box-packed
• Each shipment includes a packing slip with product details and batch number for FSSAI traceability

3 Delivery Areas

We currently supply across India. Delivery timelines depend on your location:

• Pune & nearby areas: 1–2 business days
• Maharashtra (other cities): 2–4 business days
• Other Indian states: 4–7 business days
• Remote or difficult-to-access locations may take longer — we will inform you at order stage

4 Shipping Charges

Shipping charges are calculated based on order weight, volume, and delivery location, and are shared in the proforma invoice before order confirmation.

• Shipping charges are borne by the buyer unless otherwise agreed in writing
• For large bulk orders, free shipping may be offered at our discretion — confirmed at order stage
• Local Pune delivery charges are minimal and confirmed case by case

5 Tracking Your Order

Once your order is dispatched, we will share the following via WhatsApp:

• Courier partner name
• Tracking number / docket number
• Estimated delivery date
• You can track your shipment on the courier partner's website using the provided tracking number

6 Damaged or Lost Shipments

In the rare event that your shipment is damaged in transit or lost:

• Report the issue within 48 hours of the expected delivery date
• Share photographs of the damaged packaging and products via WhatsApp
• We will file a claim with the courier on your behalf
• A replacement or refund will be arranged as per our Refund & Return Policy

7 Shipping Queries

For any shipping-related queries, contact us:

WhatsApp: +91 78230 10085 (Mon–Sat, 10am–5pm)
Email: care@nemiparasagro.in